ServiceNow Asset Management helps to automate the IT asset life cycles with intuitive and attractive workflows. Servicenow Admin looks after the Asset management that integrates the physical, technological, and financial aspects of IT assets. Moreover, IT asset management is any information, system, or hardware that is useful in the course of major business activities.
Most IT services run on IT assets. This is an asset base that poses various challenges and opportunities from management, cost, and risk areas to reduce risk and minimize cost, entities need to know the hardware assets they use. Moreover, the location of those assets, usefulness, and how they are used, cost, and the value they deliver are the aspects are important to know. The ITAM tracks financial information and resources, while the CMDB tracks CI details and relationships among them.
Let us discuss Asset Management within the interest of ServiceNow Admin. Moreover, there are many things to know within ServiceNow Asset management.
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Role of ServiceNow admin towards ServiceNow asset management
The ServiceNow admin is capable of tracking all aspects including the finances, contract management, inventory, and complete asset information. Besides, the platform helps to record all actions and transactions. It also helps to gain full control and audit capacities from initiation to retirement. The role of ServiceNow admin becomes crucial in this regard.
Control
To optimize asset investment and provide extreme services relating to various aspects. the admin has to follow relevant regulations in this regard. Besides, the admin also controls the activities within the system by applying various ideas.
Efficiency to Savings
The admin should involve in the automation of lifecycle processes to save on manpower investment. He also looks into minimizing waste resources and avoids repetitive tasks. Moreover, this will help to make savings for the business and growth in the market.
Process Control Mitigates Risk
The professional is responsible to lead employees and customers with process flow management. It ensures internal and external compliance management.
Single Source of Information
The ServiceNow admin maintains all the data in one secure application that is Asset management. It removes irrelevant systems & processes. Moreover, it combines asset management and configures information by linking with the ServiceNow CMDB.
Seamless Asset Provisioning
Asset Management makes it easy to create a purchase order using a few clicks. These assets are tracked and they are automatically created within the system. Moreover, the asset records are created cleanly with complete data. This data related to the asset model, request, order, cost, etc. And the provisioning of these assets carried on without any delay.
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HR Asset On-boarding
Asset management provides the capability to source, configure, and implement hardware and software. While HR Onboarding Case functions it includes the following;
- Standard items selection like computers, mobile devices, software, monitors, printers, etc.
- Sourcing assets from the stock held
- Purchasing and collecting assets those not available in stock
- Deployment of assets requested within the time frame.
The ServiceNow Asset Management tracks the key T&Cs of contracts and makes them easy to search. Furthermore, it includes management for version control and storage of electronic documents securely.
ServiceNow Asset Management implementation
Many processes are involved in ServiceNow projects. These processes help the project or any other work to carry on smoothly. Moreover, ServiceNow asset management includes the following process of implementation.
Configuration Management:
This management works with the technical team of Asset Management. Moreover, it covers the maintenance stage of the asset life cycle at every moment. Therefore, the user or ServiceNow admin should use it for tasks related to asset management. Such as incidents, issues, or changes related to a particular asset. These tasks make the function easier to perform and get the result.
Request Management:
This is useful to enable the users to browse Service Catalog and order new assets by filling forms. Moreover, handling request workflows are also included in ServiceNow Asset Management. These are concerning ServiceNow Admin to process them properly. There are many requests come through in daily sessions but they are to be handled smartly.
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Procurement
As the users request an asset that is not in the disposal this module comes in action to create purchase orders. Moreover, it looks after the entire purchase life cycle from start to receipt. This module helps as an alternative to Asset Management by covering the purchase stage of the asset life cycle. All the process is done in the presence of ServiceNow Admin. These help him to get better ideas.
Servicenow Asset Management use cases
There are so many uses of ServiceNow Asset Management with relevance to ServiceNow admin within the interest of any business unit. A few of these uses or benefits have been discussed below.
- Using ServiceNow Asset management, the ServiceNow Admin helps to control purchased inventory and its usage while cutting the costs.
- It helps to manage the whole asset life cycle from planning to disposal of the various company assets.
- This is used to regulate along with relevant processes, standards, and regulations of the company. It helps to take action on regulations and cost valuations for the list of publishers.
- ServiceNow Asset Management helps to review licenses and optimize positions for the most complex products. The system is useful to improve time-value by automating the process of importing data. This is useful to buy it with proper validations.
- It is used to assess the exposure and impact of the various software issues. Besides, it helps to reduce software expenses by identifying shadow IT and capacities.
- Moreover, the SNow admin helps to improve the end-user experience with faster purchase and deployment of assets. This is done within the company’s standards.
- Get the business results in a fast manner. Moreover, it explores software data workflow to be fast to deliver value to the assets using various platforms.
- It helps to provide better knowledge and control over the assets that enable them to make better decisions.
- Determine the asset costs in their actual lifecycles as a whole.
- This helps to simplify audit preparations and makes change management very strong.
- The Asset Management automates the process and tracks the details of hardware and devices.
- Moreover, using asset management, payment of contract information is also tracked. It includes the ability to generate expense ideas on a proper schedule.
- Contract management also includes reports, dashboards, and notifications, etc. It ensures that all parties are fully aware of pending expirations, or subscriptions.
ServiceNow Asset Management roles
The ServiceNow Asset Management (AM) roles and responsibilities are of many types. These include; SAM admin, sam user, sam contract manger, model manager, etc. This role has full access to the Asset Management application. This role requires importing assets, managing and reconciliation rules, etc.
Moreover, they are creating custom products and general rules, etc. Generally, the role of ServiceNow admin is responsible for general support, admin, etc. Moreover, he looks into the maintenance of the ServiceNow platform and its applications. The admin has to look after the system development and the automation process also. The above roles also relate to the (SN) Servicenow admin. He is the person who authors all the activities within the ServiceNow Asset Management.
Focusing on Asset management, ServiceNow Admin has to refer to some complex activities of it. Besides, Assets can be of different types within a company. But ServiceNow covers the number of assets available in its base system.
ServiceNow Asset Management lifecycle
The lifecycle of ServiceNow asset management controls all the associated financial aspects of each asset from purchase to disposal. These criteria include:
- Acquisition
- Lease Cost
- User Support
- Manage Contract
- Labor charges
- Forecast budgets
- Optimize lifecycle
- Decision making
The above criteria are useful to define the admin’s role within Service Now. Moreover, by using the SN Service Catalog, ServiceNow admin can perform the following tasks:
- He can able to set and enforce various rules and policies
- Manages service and instrument contracts
- Auto validates requests and processes
- Audit program of various activities and services
- Control risks and identifies unethical use
- Moreover, it is also useful to optimize lifecycle investment to provide better IT services to the world.
Moreover, the users can receive multiple assets for a purchase order in a single process on the mobile application. They are also able to request assets, view assets, and report incidents using a mobile device easily.
ServiceNow Asset Management pricing
ServiceNow offers its customers and clients a fairly simple 15-day free trial. This is because most of the competitors offer 30 days. Moreover, the Express version is useful to those who are starting. And this version costs $10,200 per license p.a.
The Enterprise version allows more tracking across the business. Moreover, it had more features than the Express version. The pricing for the Enterprise version was started at $42,000 per year. Further, the price for asset discovery in both versions was $0.20 per node per month. Today ServiceNow is offering limited flexible plans to their customers. This includes a costing of license starting from $10,000 p.a.
Thus, the above article explains the ServiceNow asset management concerning the ServiceNow Admin. It gives an idea of the working management and asset lifecycle of the whole process. Besides, the admin is the person who controls the whole process within the ServiceNow and its asset management. Not only asset management, but it provides various other products and services also. Using these various services, many business clients and users get satisfied. Furthermore, it’s a complete package of various activities that manage and control from start to end.
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